9 critical questions for any FMLA administrator

By Jared Bilski

An increasing number of companies have outsourced their Family and Medical Leave Act (FMLA) processes to a third-party administrator (TPA). But many of these firms falsely believe that should things go awry, their TPA will take care of it.

Unfortunately, that misconception couldn’t be further from the truth. Much like COBRA administration, even if you do pay a TPA to handle all of your FMLA administration processes, your company will likely be on the hook if that TPA fails to comply with all of its legal FMLA responsibilities.

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