Alisson Clark, writing on the University of Florida website, reports that a recent U of F study indicates that encountering rude behavior at work makes people more likely to perceive rudeness in later interactions.
The perception makes them more likely to be impolite in return, spreading rudeness like a virus, she says.
“When you experience rudeness, it makes rudeness more noticeable,” Clark quotes lead author Trevor Foulk, a doctoral student in management at UF’s Warrington College of Business Administration. “You’ll see more rudeness even if it’s not there.”
The study findings were recently published in the Journal of Applied Psychology. The researchers say they’re the first hard evidence that everyday impoliteness spreads in the workplace.
The study tracked 90 graduate students practicing negotiation with classmates. Those who rated their initial negotiation partner as rude were more likely to be rated as rude by a subsequent partner, showing that they passed along the first partner’s rudeness. The effect continued even when a week elapsed between the first and second negotiations.
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