5 words your training programs must include now

by Christian Schappel

If you’re not teaching your employees and their managers this wrinkle in federal law (and some employers clearly aren’t), you’re inviting legal trouble. 

The law in question? The ADA.

The wrinkle? That it applies to customers as much as it applies to employees.

Surely, you’re covering the employee-side of the ADA at length with your managers. But it’s easy for the customer-specific provisions to get overlooked — and they apply not just to your managers, but also to their subordinates.

Thankfully, there’s a great phrase that can simplify what your workers’ responsibilities are under the law when it comes to customers: “Try to accommodate disabled customers” … period.

Bakery gets cooked for kicking out service dog

This issue was recently brought to light — in a bad way — when an employee at Dick’s Bakery in Berea, OH, told a blind patron she had to take her service dog outside.

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